更新时间：2021-07-08 10:44:40
coverpage
Title Page
Copyright
Emotional Intelligence for IT Professionals
Credits
About the Author
Acknowledgment
About the Reviewer
www.Packtpub.com
Why subscribe?
Customer Feedback
Preface
What this book covers
Who this book is for
Reader feedback
Customer support
Downloading the color images of this book
Errata
Piracy
Questions
What is Emotional Intelligence?
The importance of emotional intelligence for IT professionals
What is emotional intelligence?
Perceiving emotions
Using emotions
Understanding emotions
Managing emotions
The difference between emotions and feelings
What are emotions?
What are feelings?
The five universal emotions plus calm
States of anger
Actions of anger
Triggers of anger
States of enjoyment
Actions of enjoyment
Triggers of enjoyment
States of fear
Actions of fear
Triggers of fear
States of sadness
Actions of sadness
Triggers of sadness
States of disgust
Actions of disgust
Triggers of disgust
Summary
The Neuroscience Behind Emotional Intelligence
The three functional brains
The primitive brain
The limbic system
The cerebrum
Emotions and the emotional brain
Neuroscience behind decision making
Neuroscience behind mindfulness
Neuroscience behind gratitude
Neuroscience behind empathy
Core Emotional Intelligence Skills IT Professionals Need
Self-awareness
What is self-awareness?
The core skills of self-awareness
Accurate self-awareness
Accurate self-assessment
Self-confidence
Benefits of having high self-awareness
Consequences of having low self-awareness
Self-expression
What is self-expression?
Core skills of emotional self-expression
Expressing positive emotions
Expressing negative emotions
Expressing emotions face to face
Consequences of a bad self-expression
Self-regulation
What is self-regulation?
Core skills of self-regulation
Self-control
Adaptability
Achievement orientation
Initiative
Benefits of good self-regulation
Consequences of lack of self-regulation
Social awareness
What is social awareness?
Core skills of social awareness
Empathy
Awareness and acknowledgment
Sensitivity
Organizational awareness
Service orientation
Benefits of having great social awareness
Consequences of lacking social awareness
Social skills
What are social skills?
Core of social skills
Ethical influence
Emotional intelligence leadership
Developing others
Building bonds
